Premier's Procedure

PROCEDURES for TECHNICAL ASSISTANCE
or SERVICE RETURN AUTHORIZATION

Before calling please have the following information at your disposal....

• Your Name and Company Name.
• The Defective equipment (or the equipment part number and serial number).
• A complete description of the problem.
• A contact name, phone number and Email address.
• A return shipping address.

Call Premier Computer Services at (800) 322-7123....
or Visit The Online SO Request page.

• When the receptionist answers, give her your name and the name of you company.
• Ask to speak to the Customer Service Department.
•  All information regarding your repair will be maintained in our records under the specific SO number.
•  Please, Do Not reuse an "old" SO number.
• Please read our Disclaimer prior to sending in your equipment
• Equipment should be sent to:

ATTN: SO # ?????
Premier Computer Services, Inc.
3003 - 48th Avenue
Moline, IL 61265

(Please, do not send your equipment to us without a Service Order number)

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